Refund Policy

 

If you discover the product to be malfunctioning or not working properly, please email info@healthlineofficial.com and we can issue a refund straight away or send you a replacement.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Returns

All products come with a FREE one year warranty from purchase. If the item is defective on arrival please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved as soon as possible.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.


For defective or faulty products, please take photos or videos and email us at info@healthlineofficial.com - we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Refunds (if applicable):

You can return the product bought within 14 days for a full refund.  The item must be unused and unopened, in its original packaging as new. The item must be returned to our return address and we will then issue the refund.

Any item that is not defective and has been opened and/or used is not subject for a refund simply for a customer who has changed their mind.  All items will be inspected when sent back to us.

If your item is defective / does not work after receiving please let us know within 14 days and we will issue you a replacement or a full refund.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Postage Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@healthlineofficial.com.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@healthlineofficial.com or can also contact through our online chat support.

Sale/Promotion items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping:

To return your product, you should reach us at info@healthlineofficial.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at the Healthline Store. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.  The only way we would accept a refund or return is if the packaging and item are in the same state they arrived to you in.  That is, unopened and unused.  Or if the item has a fault and is defective, you will receive a refund.

Hearing Aid Refunds

Due to the complexity of hearing loss being different per individual they have their own set of refund policies.

Hearing aids which have been sent out and are defective and broke on arrival can be refunded in full once the customer first lets us know about the problem via email and can provides documented descriptions, including photos and videos if applicable which helps document the defect.

Hearing aids can be refunded in full if the customer has not opened or used the item and lets us know within 14 days from purchase.  The hearing aids must be in the exact condition the customer recieved them in, including the outer packaging.

Hearing aids which the user has opened and used and not read the instructions properly are not subject to a refund.  The most common complaint for this is a whistling sound.  The whistling sound comes from the incorrect hearing aid plug inside the ear which is not tightly fitted as mentioned in the manual.  This is not a defect, but a common problem until the customer selects the appropriate plug for their ear shape and fits it tightly in ear.  We cannot refund for this purpose as hearing aids cannot be sold again.

Hearing aids in which the customer is not happy with the level of amplification will be directed to read the manual again for the volume controls.  If this still is not at a level of the customers extreme hearing loss and customer is still not satisfied after trying everything else, we can offer a 70% refund on the customers money.  We cannot sell item again and all of our marketing costs, production costs are lost for good.  The 30% will part cover some of these costs.

Please make sure before purchasing a hearing aid that your hearing loss is not at extreme levels.  We offer high quality hearing aids at a fraction of the cost found on the high street, but they cannot solve extreme cases.