Shipping

From placing my order, how long does it take to land at my doorstep?

Between 4-8 working days is the delivery time. Most customers receive their item within three days of ordering. We do offer next day delivery at a higher cost if you can’t wait! Sometimes this option is not available and you’ll find this out when checking out.

Do you ship worldwide & how much does shipping cost?

Yes – we ship worldwide. We offer all customers free domestic and international shipping with tracking. No shipping cost & no sales tax – we want your experience to be as smooth and upfront as possible – just the way we like it.

For non-uk customers * please note that customs policies and import duties vary widely for international orders outside of the united kingdom. Your local customs office can assist with any customs duties outside of our control.

Processing times

Orders take 1 business day to process after placing the order before shipping out. Once completed, we will then ship the item out and send your tracking number. Depending on stock levels, your item(s) will be sent from either our UK, EU or Chinese warehouses.  We will always match the closest warehouse to your location but this all depends on warehouse stock levels.  In any case, the timeframe remains the same for your delivery.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it! If you need more detailed information, please shoot us an email at info@Healthlineofficial.com and we’ll help you out!

Unexpected delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Royal Mail can have delays and take time to update their systems. Much of this is out of our control but please contact us if your package is taking too long to arrive and we will work with you to resolve any situation. Please note we cannot refund an item due to a delay as the package has already been picked packed and shipped to you and due external factors out of our control have not reached your doorstep.  We can however provide a refund once package has been returned back to us.  Over the course of thousands of orders the average delivery time has been shown to be just 4 working days. Any time longer than this is not the average.

Returns

All products come with a FREE one year warranty from purchase. If the item is defective on arrival please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved as soon as possible.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.


For defective or faulty products, please take photos or videos and email us at info@healthlineofficial.com - we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Refunds (if applicable):


Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@healthlineofficial.com.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@healthlineofficial.com or can also contact through our online chat support.

Sale/Promotion items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping:

To return your product, you should reach us at info@healthlineofficial.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at the Healthline Store. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.